It is the prime objective of Belmatic to provide a level of service that delights the customer in a continuous improvement philosophy that embraces all the operations and functions of the company.
The strategies for achieving this approach are:
- Ascertain and commit to achieving the customer and system requirements, including continuous improvements for quality.
- Establish and review the quality and product objectives to ensure continuing customer satisfaction.
- Communicate the quality objectives to all company staff, to ensure understanding and by applying the “Do it right, first time” philosophy.
- Review the system for continued suitability.
The competitive advantage of Belmatic lies in the commitment of its people to their customers and each other.
The quality system is written based on AS/NZS ISO 9001:2015 Quality System Requirements, as well as any other specific customer requirements.